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Privacy Policy

Last updated: February 27, 2026

1. Information We Collect

When you interact with OnsiteCalls, we may collect the following information:

• Contact information: Name, email address, phone number, and company name when you book a call or contact us.
• Call data: Call recordings, transcripts, and metadata generated through our AI phone answering service as part of service delivery.
• Usage data: Information about how you interact with our website, including pages visited and time spent.

2. How We Use Your Information

• To provide and improve our AI phone answering services.
• To communicate with you about your account and support requests.
• To analyze and optimize the performance of AI voice agents.
• To comply with legal obligations.

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Third-party tools we use to deliver our services (e.g., telephony providers, hosting, analytics).
• Legal requirements: When required by law, regulation, or legal process.

4. Call Recordings

Calls handled by OnsiteCalls may be recorded for quality assurance, SMS summary generation, and performance optimization purposes. Clients are responsible for ensuring that appropriate disclosures are made to callers regarding call recording, in compliance with applicable laws.

5. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy. Upon termination of a client engagement, data will be retained for a reasonable period and then securely deleted unless otherwise required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at hello@onsitecalls.com.

8. Cookies

Our website may use cookies and similar technologies for analytics and functionality purposes. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

If you have questions about this Privacy Policy, contact us at hello@onsitecalls.com.